Q: What payment methods do you accept?
We accept all major credit and debit cards through Stripe or PayPal. We also offer local Australian bank transfer payments at checkout.
All prices are in AUD and include GST.

Q: Can I change or cancel my order after it’s placed?
We process orders quickly, so if you need to make a change, please contact us as soon as possible — ideally on the same day, even during weekends or holidays — via help.ecotanka.com.
Once your order has been shipped, we’re unable to make any changes.

Q: What is your return and refund policy?
We follow the Australian Consumer Law (ACL). If your item is faulty or not as described, we’ll arrange a replacement or refund.
Change-of-mind returns are accepted at our discretion for unused items within 14 days.
Please visit our Returns & Refunds Policy for full details.

Q: Do you ship outside of Australia?
This store serves Australian customers only.
If you’re ordering from another country, head to ecotanka.shop to explore our global shop map and purchase from your nearest ecotanka store. 

Q: How long will my order take to arrive?
Delivery times vary depending on location:

Q: How do I track my order?
You’ll receive a tracking link via email once your order has shipped.
If your order is shipped from our global warehouse, tracking updates may take a few days to appear.
If there are no updates after 10 days, please contact us at help.ecotanka.com.

Q: Will I be charged for any importation taxes, duties, or tariffs?
No. G.S.T, customs, and import duties are all pre-paid. There are no extra costs upon delivery. 

Q: What are ecotanka bottles made of?
Our bottles are made from high-quality, food-grade 18/8 (304) stainless steel, designed to last for years.

Q: Are ecotanka lids BPA-free?
Yes. All our plastic components, including lids and caps, are made from BPA-free, non-toxic materials.

Q: Can I use ecotanka bottles for hot and cold drinks?
Yes — especially with our thermal jackets (kooler covers) or double-walled insulated models.
Always check the product description for temperature suitability before use.

Q: How do I clean my ecotanka?
We recommend hand-washing your bottle and lids using warm, soapy water to ensure long life and performance.

Q: Can I put my bottle in the freezer?
No. Freezing stainless steel bottles can damage weld joints and seals.
To chill your drink, add cold water and ice cubes instead.

Q: Where can I find more care instructions?
For detailed care information or help with any product issues, visit our support site: help.ecotanka.com.

Q: Do you offer bulk or wholesale pricing?
Yes. For bulk, wholesale, or fundraising orders, please contact us via support.ecotanka.com.

Q: Do you offer custom logo printing?
Absolutely! Custom printing is a great way to promote your business, school, sports team, or event with a sustainable product people actually use.

We offer several printing options to suit different bottle styles, order sizes, and budgets — from small runs to large corporate orders.
 To learn more or request a quote, contact us via help.ecotanka.com.

 Q: Who do I contact for help?
Visit our support portal at help.ecotanka.com or call us on 07 3067 8909
Available: 11:00 AM – 6:00 PM (AEST, Brisbane Time)
Equivalent times: