Terms of Service
Effective Date: 1st November 2025
These Terms of Service (“Terms”) govern your use of the au.ecotanka.shop website (“we”, “us”, “our”, or “ecotanka Australia”). By accessing or purchasing from this website, you agree to these Terms.
1. Eligibility
You must be at least 18 years old or have the permission of a parent or guardian to use this website and make purchases.
2. Use of Our Website
You agree to:
- Provide accurate, up-to-date information when creating an account or placing an order
- Use the website only for lawful purposes
- Not attempt to interfere with the security or operation of the site
We reserve the right to suspend or terminate your access if we suspect misuse or breach of these Terms.
3. Pricing and Payments
All prices are listed in Australian Dollars (AUD) and include GST (Goods and Services Tax) unless otherwise stated.
We reserve the right to change prices at any time without notice.
Payment must be made in full at the time of purchase via our approved payment methods.
4. Shipping
We ship only to and within
Australia. Delivery timeframes and costs are outlined in our
Shipping Policy.
Customers outside Australia should visit
directory.ecotanka.com to find their local shop.
5. Returns & Refunds
Our returns are handled in accordance with the Australian Consumer Law (ACL).
You may return a faulty or incorrect item by following our Returns Policy.
We do not offer refunds for change-of-mind purchases unless otherwise stated.
6. Product Descriptions
We do our best to ensure product descriptions, images, and specifications are accurate.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update product information without prior notice.
7. Intellectual Property
All content on this site—including images, text, logos, and designs—is the property of ecotanka or its licensors and is protected by copyright and trademark laws.
You may not copy, reproduce, or distribute any material without our written permission.
8. Limitation of Liability
To the extent permitted by Australian law, we are not liable for any indirect, incidental, or consequential damages arising from your use of this website or our products.
9. Privacy
Your use of this site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Amendments
We may update these Terms from time to time. Changes take effect immediately upon posting. Continued use of the website means you accept the revised Terms.
11. Governing Law
These Terms are governed by the laws of Australia, and any disputes will be handled by the courts of the relevant Australian jurisdiction.
Contact Us
For questions or concerns about these Terms, contact:
ecotanka Australia Visit our support portal:
support.ecotanka.com Phone: 07 3067 8909
Support Hours: 11:00 AM – 6:00 PM (AEST, Brisbane Time)
Equivalent times:
- 12:00 PM – 7:00 PM (AEDT – Sydney, Melbourne)
- 10:30 AM – 5:30 PM (ACST – Adelaide)
- 9:00 AM – 4:00 PM (AWST – Perth)
Monday to Friday
