Privacy Policy for au.ecotanka.shop
Effective Date: 1st November 2025
At au.ecotanka.shop, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We collect the following personal information when you interact with our website:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via third-party payment providers)
- Order history and customer support communications
- Device and browsing data (e.g., IP address, browser type, pages viewed)
2. How We Collect Your Information
We collect your information when you:
- Place an order or make a purchase
- Contact our customer service
- Create an account or subscribe to updates
- Use our website (via cookies and analytics tools)
3. Why We Collect Your Information
We use your information to:
- Process and deliver your order
- Communicate with you about your purchase
- Provide customer support
- Improve our website and services
- Send you updates, promotions, and product news (only with your consent)
4. Disclosure of Your Information
We may share your information with:
- Our payment processors (e.g., Stripe, PayPal)
- Delivery partners (e.g., Australia Post, local couriers)
- IT service providers that support our website
- Government or regulatory authorities, if legally required
We do not sell or rent your personal information to third parties.
5. Storing and Protecting Your Information
We store customer data on our own hosted servers globally and within our global offices. This information is used strictly for accounting and marketing purposes.
We take reasonable steps to protect all personal data from loss, misuse, unauthorised access, modification, or disclosure, in accordance with the Australian Privacy Principles.
6. Your Rights Under Australian Privacy Law
You have the right to:
- Access your personal information
- Request corrections to your personal information
- Request deletion of your data (where legally permissible)
- Complain if you believe your privacy has been breached
If you have concerns about our handling of your personal information, you can contact the
Office of the Australian Information Commissioner (OAIC):
Email:
[email protected] Website:
www.oaic.gov.au
7. Cookies and Analytics
We use cookies and similar technologies to:
- Enable website functionality
- Monitor traffic and usage patterns
- Improve your browsing experience
You can adjust your cookie preferences through your browser settings.
8. Email Marketing
We only send promotional emails with your explicit consent. You can unsubscribe at any time using the link in the footer of our emails.
9. Children's Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this policy to reflect changes in law or our business. Updates will take effect upon posting on this website. We encourage you to review it regularly.
11. Contact Us
If you have any questions or concerns about this policy, or wish to exercise your privacy rights, contact:
ecotanka Australia Visit our support portal:
help.ecotanka.com Phone: 07 3067 8909
Support Hours: 11:00 AM – 6:00 PM (AEST, Brisbane Time)
Equivalent times:
- 12:00 PM – 7:00 PM (AEDT – Sydney, Melbourne)
- 10:30 AM – 5:30 PM (ACST – Adelaide)
- 9:00 AM – 4:00 PM (AWST – Perth)
Monday to Friday
